Effective Date: 5/2021
At Aeromentors, we strive to provide high-quality training programs, quizzes, and cabin crew products. We understand that sometimes things don’t go as planned, and we have established this Refund Policy to address any concerns you may have regarding refunds for our services and products.
1. Training Programs
1.1 Refund Eligibility
- Full Refund: If you cancel your enrollment at least [X] days before the start date of the training program, you are eligible for a full refund.
- Partial Refund: If you cancel within [X] days of the start date, you may be eligible for a partial refund. The specific amount will be determined based on the proximity to the start date and any materials already provided.
- No Refund: Once the training program has started, no refunds will be issued.
1.2 How to Request a Refund
To request a refund, please contact our support team at [Email Address] with your enrollment details. We will process your request within [X] business days.
2. Quiz Activities
2.1 Refund Eligibility
- Technical Issues: If you encounter technical issues that prevent you from completing a quiz, please contact us within [X] hours of the issue. We will attempt to resolve the problem or issue a refund if the issue cannot be resolved.
- No Refund: Refunds are not available for quizzes that have been completed.
2.2 How to Request a Refund
To request a refund for a quiz, please contact our support team at [Email Address] with a description of the issue. We will process your request within [X] business days.
3. Cabin Crew Products
3.1 Refund Eligibility
- Defective or Damaged Products: If you receive a defective or damaged product, you may request a refund or replacement within [X] days of receipt. Please provide proof of the defect or damage.
- Unopened Products: Unopened and unused products may be returned within [X] days of receipt for a full refund.
- Opened Products: Opened products may not be eligible for a refund unless they are defective.
3.2 How to Request a Refund
To request a refund for cabin crew products, please contact our support team at [Email Address] with your order number and reason for the return. We will provide instructions for returning the product and process your refund within [X] business days of receiving the returned item.
4. General Conditions
4.1 Processing Time
Refunds will be processed within [X] business days of receiving your request or returned item. Refunds will be issued to the original method of payment.
4.2 Non-Refundable Items
Certain items and services are non-refundable, including:
- Digital products that have been downloaded
- Training programs that have already commenced
- Quizzes that have been completed
4.3 Contact Information
For any questions or concerns regarding our Refund Policy, please contact us at:
By using our website and purchasing our services or products, you acknowledge that you have read and agree to this Refund Policy.
This Refund Policy is in accordance with applicable consumer protection laws and regulations.